State Farm® Insurance Agent Diana Xu
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Oldfart In WA
February 3, 2026
"Diana is not just an insurance agent but a great agent. All of our family insurance policies are purchased from her agency. She makes the entire process seamless and completely transparent. We know we are getting exceptional service as well. We can't be happier with our decision."
"Thank you for taking the time to share your thoughts, Mr. Chang! It Truly means a lot to me and my office, especially coming from someone I 've enjoyed work with. Your kind words and continuing support keep us going, and so grateful and honored to be your State Farm agent! We are always here if you need anything!"
LIWEN XIE
December 30, 2024
"great agency front desk lady was nice and helpful. everyone is so professional."
"Thank you so much! we are here for your insurance needs always!"
feixiang chen
December 30, 2024
"Katie truly exemplifies what great customer service should be. I highly recommend her to anyone looking for a reliable and knowledgeable insurance professional. Thank you, Katie, for your outstanding service!"
"Thank you for your kind words, we love Katie too!"
Serena Ding
December 30, 2024
"Everyone is helpful love how they always remind me for the payments and so delightful."
"Thank you! Like a Good Neighbor"
Nico Liu
December 30, 2024
"Friendly staff, professional team. Best place to have insurance"
"Thank you!"
Hanhan d
December 30, 2024
"I had a fantastic experience with Katie at the State Farm office in Chinatown The team was professional, friendly, and took the time to explain all my options, ensuring I got the coverage that fit my needs. They made the process simple and stress-free, with excellent follow-up and attention to detail. I highly recommend this office for anyone seeking knowledgeable and reliable insurance services!"
"Hanhan, thank you so much! We are honored to service our local community for the past 13 years!"
Katie Sun
December 30, 2024
"Diana’s team is very helpful. They help me with my claims process so much smoother."
"Thank you! Like a Good Neiborhood State Farm is there "
Ella
December 30, 2024
"Very friendly and nice people! Always help me whenever I have questions."
"Thank you Ella! "
guowei zhang
December 30, 2024
"great Agency, great service. lovely staff and fashionable boss. I love it."
"Thank you!"
Guowei Zhang
December 30, 2024
"Diana and her teams are wonderful. You can't possibly find any other agency that could match such delightful client experience. Especially, Katie Sun is so nice and professional. She is always there to help out even if she is getting phone bombed from some random ppl. Her smile will make my day. She is always on my side and look out the best options for me, and that is why i am willing to stay with Diana's office forever. Keep up the great work."
"Guowei, thank you for taking time to leave us a great review. Providing Remarkable customer service is always our ultimate goal!"
Genessa Eve Galibut
December 30, 2024
"Very thorough and amazing service! Highly recommend."
"Thank you!"
Jalen Adatan (JaLeeZeeY)
December 30, 2024
"Extremely helpful in answering questions regarding rates and coverage"
"Thank you for your kind words!"
MC
December 27, 2024
"Unhelpful, lazy and low class customer service provided by the younger lady sitting at the desk by the entrance. Our basic insurance questions were met with curt answers.. Unfit to represent a company such as State Farm. Our short experience there wasn’t good possibility due to the fact that we did not speak the language. Do better! Providing higher customer service doesn’t cost much. If this agency cannot provide basic service now, how can it meet service in time of needs??"
"Hi MC, I am sorry that we did not meet your expectations. Our team member in the front, Katie has been an outstanding customer service agent based on other feedback. We strive to provide excellent customer service in everything we do, and we apologize for your experience. We know that you are a State Farm customer in another agent's office, but unfortunately each State Farm agent is an independent contractor, and we can only manage our own book of business which includes providing insurance documents and make changes to service their policies. Your experience is not the norm, and we do not treat our customers different due to language differences. Again, I apologize your experience, and we will reflect on your feedback to continue to improve our business! please feel free to give me a call so we can get this issue solve. thank you"
李培培
December 17, 2024
"Very professional and friendly!"
"appreciate your nice words!"
Olivia Tan
December 17, 2024
"Diana's team is very helpful - the communication is very thorough between Vicki and I, and I can tell the whole office takes pride in their knowledge and professionalism. Looking forward to working with Diana and her team in the new year and hopefully beyond that. :)"
"Thank you so much Olivia! Yes, we are very lucky to have Vicki, she is amazing! Happy Holidays! "
Yinyan Qin
December 12, 2024
"徐梓欣服务态度好,有耐性点赞👍"
"Zixin is the best! thank you!"
Shilong Xu
December 12, 2024
"Super good service also very patient is a good insurance broker"
"Thank you Shilong!"
Doris Xu
December 12, 2024
"工作人员很nice 服务也好😊"
"Thank you Doris!"
xu zixin
October 28, 2024
"This is the best insurance’s agent office,they have a great service for us."
Claire Luo
October 27, 2024
"Love working with Diana and her team! I have all the best experiences with them for the past years, Xiaomei and Mr. Tang are the best of the best. They are true professionals!"
WEIZAN YU
April 11, 2024
"👍👍👍"
"Thank you Mr. Yu! Appreciate your long time support and loyalty! "
Xinzhang Wang
March 21, 2024
"I'm insurance with Diana Xu agency over ten years! The best service in town!"
"Mr. Wang! Thank you for your long time support and we truly appreciate your business!"
ZHDONG ZHANG
March 15, 2024
"👌👍👍"
Hanyue Fu
March 4, 2024
"Quan is the best agent"
"Thank you Hanyue! Yes, Quan is our best asset! "
Lovely Life
February 20, 2024
"Perfect service every single time"